![]() Is the device reporting that an incorrect password has been entered? Note: Should you be prompted with "To start Android, enter your Pattern / PIN / Password" (if the device remain on this screen, an audible click will be presented), this will be the same password used for the screen lock. ![]() For more assistance with this please contact your IT help desk, email provider, or system administrator. Note: Some settings may be unavailable (greyed out), or have specific requirements, due to having a work email account added. For more assistance with this please contact your IT help desk, email provider, or system administrator. This is usually due to a Microsoft Exchange ActiveSync Policy being applied to the device. Note: Some settings may require to be enabled after adding an email account. For more information on the Android OS smart lock feature please see: Smart lock is an Android OS feature that allows the device to remain unlocked (regardless of timeout/lock settings) when in a certain location, or connected to a trusted device. Selecting this option will allow you to enter text that will be displayed when the device is locked. This setting will dictate whether or not a short press of the power button will result in locking the device.Įnabling this will result in the device automatically triggering a Factory data reset operation after incorrectly entering the password a specific set amount of attempts (the default is 10 failed unlock attempts) ![]() The sleep mode setting is defined under Settings/Display ![]() This setting will specify how long the device remains unlocked after it turns the screen off and goes into a sleep mode. When enabling a password, you may also enable the option to require the smart lock password upon startup. Note: Pattern, PIN, and Password type passwords can be enabled to be required to start up the device. Should the device password contain numbers, symbols, or capital letters, be sure that the ALT, SYM, or Shift key is used where appropriate. This is an alphanumeric password containing between 4 and 17 characters that requires at least one number to be used. This is a number only password containing between 4 and 17 digits. To unlock the device, tap anywhere on the screen and drag the number grid until the selected number is on top of a specific spot in the picture. The device shows 9 dots where a line would need to be drawn to make a pattern with the dotsįor this password type, a picture and a grid of random numbers will be shown. This password is a "Connect the dots" password type. Upon waking the device, the BlackBerry Smartphone Powered by Android will be on the previously active screen. This requires to the user to swipe up on screen. Why am I being asked for a google account password after a factory data reset was done?.Why am I being prompted for a password on reset/start up.Why am I being forced to create a password after adding an email account?.Why are options set for me that I cannot change?.Why are security options greyed out and/or not available?.Why is the device reporting that an incorrect password has been entered?.Troubleshooting Password or Screen lock issues: Settings for setting up a password and screen lock can be found under Settings > Security Using a password and screen lock can help protect against sensitive data being seen by others, or from a device being used in the event it is lost or stolen.
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